Accessibility statement

Our commitment

Insurance decisions are personal and often time-sensitive, and we believe every visitor deserves the same clear, informed experience — whether you browse with a mouse, keyboard, screen reader, screen magnifier, voice control, or another assistive technology.

We design and build this site to be accessible from the start, and we test it as part of every meaningful change. Accessibility is treated as an ongoing responsibility, not a one-time project.

Our target standard

We aim to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). This is the standard most widely used to measure accessibility on the web and the standard we hold ourselves to.

Where the Americans with Disabilities Act (ADA) applies to our activities, this same WCAG 2.1 AA standard is how we operationalize that obligation.

What we do to conform

• Semantic HTML with clear heading order and landmark regions (header, nav, main, footer) on every page.
• A skip link as the first focusable element on every page so keyboard users can jump past the navigation.
• Text and interface color contrast targeted at 4.5:1 or higher, with a focus indicator that stays visible on light and dark backgrounds.
• Forms with programmatic labels, clearly grouped radio choices, and status messages announced to screen readers.
• Interactive components (navigation menu, dropdown, FAQ accordions) operable by keyboard, including Escape to close open menus.
• Motion and transitions suppressed when the visitor's system requests prefers-reduced-motion.
• Alt text on informative images; decorative background images are hidden from screen readers.
• Text can be resized up to 200% and pages remain usable down to 320px viewport width without loss of content or functionality.

Known limitations

We list these openly so you know what to expect and so you can flag anything else that stands in your way. This section will be updated as items are resolved or new ones are identified.

• Third-party services and external links. Form submissions on this site are processed by Formspree, and some links lead to external sites (our Google Business Profile, Medicare.gov, and the websites of the insurance carriers we represent) whose accessibility we do not control. If any third-party service or external site blocks you, please reach out and we will complete the task with you directly — by phone, email, or another format that works for you.
• PDFs and other documents. If we ever link to a PDF (for example, a carrier's Summary of Benefits), the PDF is authored by the carrier and may not meet WCAG 2.1 AA. If you need the content of a specific document in an accessible format, please contact us and we will provide it another way.
• Client testimonial content. Testimonial text is quoted verbatim from verified clients. We will not alter the wording of a testimonial for accessibility, but the surrounding markup (labels, headings, structure) meets WCAG 2.1 AA.
• Accuracy of automated tests. We use both automated tooling and manual review, but automated tools miss issues that only a real user with a real assistive technology will notice. If your experience does not match what this statement promises, that is a bug and we want to hear about it.
• Ongoing content updates. As we publish new blog posts, service pages, or announcements, there is a window before each update is fully reviewed for accessibility. If you encounter a newly published page that has an issue, please report it.

How to report an accessibility issue

If any part of this site is difficult for you to use, we want to fix it. Please contact us with:

• The page URL (or a description of what you were trying to do)
• The assistive technology, browser, and device you were using (if you know)
• What you expected to happen and what happened instead

Alternative ways to reach us

If browsing this site does not work for you for any reason, a licensed CoverCare agent can walk you through every option by phone and answer questions the same way you would in person. There is no requirement to use this website to enroll in coverage.

Scope of this statement

This statement applies to https://covercareinsurance.com and all of its pages under our direct control. It does not cover third-party sites we link to from here (for example, Medicare.gov, HealthCare.gov, or the websites of the insurance carriers we represent), each of which publishes its own accessibility information.

Last reviewed: July 2026.